I purchased it from Best Buy (at Sanford, Florida) around November of 2018. I t … read more The tv goes black but still have sound. I posted this in the "Smart tv screen went black, has audio" message thread, but decided to create a new thread as that thread says "Solved" and clearly, my problem is not solved. Sure enough, the TV screen was black again after the restart, even without another update. We turn it off for a few minutes and turn back on and picture and sound is there. TCL No Backlight, Black Screen, Flashlight Test Good, Menu Sounds Good I have a 55” TCL Roku TV (55S405TNAA) that was working fine, then the next time it was turned on has no picture. "My children were sitting and watching TV and it all of sudden went black," Angela, of Anaheim, California, told ConsumerAffairs.com. Sorry for asking this. Black screen on Samsung TV Even if I unplug it and plug it back in whenever I turn it on the display shows up but then turns black after 5 minutes. If they see the menu, there may be a broadcast problem. Be sure to navigate through the page and get the fix to the problem. Clicks are audible when adjusting the volume or navigating the menu. If they can, ask the customer to press the MENU button on the remote. Your TCL Roku TV is a smart TV with a simple, intuitive interface and the built-in ability to stream content over the internet, watch live TV with an antenna, and access connected devices like a cable set-top box or game console. You are not alone in this. A black screen can be caused by a number of problems: 1. Your TV might be working well then all of a sudden, the screen goes completely black. this TV was 3 … If the TV standby light goes of when they press power, can they hear sound? Contacted customer support and their solutions did not help. I have this same problem except for one minor detail. I have a TCL Roku smart tv. Have never had a problem. "The sound was still on so I … My tv went black but still have sound and everything that said so what I do next 06/15/2019 by tyreshiajones323 my screen goes black (sound stays on) at unpredictable times and I can play with it (on and off and back and forth to Smart TV function) and it comes back on. Upon turning on the tv, it flashes "TCL ROKU 4K" (tried a factory reset and it didn't work) for like .2 seconds and THEN goes black. I will assume that you have a flatscreen TV and not a CRT based one for the answer here. As with yesterday's update, only powering the TV off and on would fix the black screen problem. A lot of people have reported experiencing a black screen with the sound working. I turn it off and on till I have picture and sound. I was thinking about a software update. Monday I went to the home screen, selected my streaming channel, selected my show. My tv is a Toshiba and it works fine for about 5 minutes then the screen goes completely black, but the sound still work. 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