share- best wings we’ve ever had. Staff were very friendly and attentive. A girl with brown girly hair came back and...More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! The most delicious bbq you could wish for! Craft & Cleaver. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. We were so upset by the situation and decided to leave. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. more. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. The lads/ladies in the kitchen do a brilliant job! We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. It was served to us very quickly, great I thought! Unfortunately the place seems to be going downhill. It was my friends birthday and they unfortunately tarnished the evening for us.More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! Every Monday the menu will be announced on their socials along with details for ordering and Friday delivery. Will not be recommending. rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. Extremely friendly even when its busy and the...food is absolutely out of this world!! So I had to speak to the supervisor, his name was Aerial. Get directions 62 Catherine St. St Albans, England, United Kingdom. Find out what's popular at The Craft and Cleaver in St Albans, Hertfordshire in real-time and see activity Craft & Cleaver – St Albans Address. customer service was good. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. Great covid routine in place too! Quality and quantity decreasing, prices increasing, and don’t get me started about the service! While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Craft and Cleaver: Beer and meat! Ordering from Craft & Cleaver – St Albans St Albans couldn’t be easier, with the new online ordering and delivery service offered by Deliveroo. Even though they also said you can’t book online for more than 6 people. So I went over to speak to the manger, there wasn’t one in. I point out what the menu says it should have. They messed up our booking, we booked for 8 and they had it down for 6. Proudly independent, open 7 days a week! Comfort food; Craft and Cleaver very recently started a weekly ‘Barbecue Feast’ Delivery service with a different ‘Feast’ each week. Craft and Clever. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore. Completely blown away by the quality and service and will 100% be back soon! The lady Megan refused to swap out the pork options for something else in the ‘platter for two’ even thou I was willing to p Restaurants. It was served to us very quickly, great I thought! Craft and Cleaver, St Albans Picture: Food - Check out Tripadvisor members' 4,091 candid photos and videos. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. Great, finally starting to get what we’re paying for! It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. 4.6K likes. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? We went for some bbq wings to...share- best wings we’ve ever had. Craft & Cleaver - 62 Catherine Street, AL3 5BU Saint Albans, UK - Rated 4.5 based on 76 Reviews "My shroom burger was truly delicious. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! TL148076. It was my friends birthday and they unfortunately tarnished the evening for us. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. customer service was good. Craft and Cleaver Brooklyn-style Barbecue, Cocktails & Craft Beer Catherine Street, St Albans www.craftcleaver.co.uk Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. the last year. We are so sorry that you have to close...once again. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. Even though they also said you can’t book online for more than 6 people. We were not disappointed. 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